How do I return an item?

Returns & Refunds
Faulty Goods
Faulty goods may be returned to us within 7 working days of receipt and we shall arrange a refund or replacement. Items will only be exchanged if item and packaging is as new. Items are returned at your expense.
Personalised Products
Personalised products are customised and ordered especially for you. They are therefore classed as "custom" and in accordance with the European Directive on Distance Selling, customised/personalised goods made according to custom specifications may not be returned

Returns Procedure

Please contact customer service at 01 254 2620 or email for information on returning an item.
This Returns Policy is in accordance with The European Directive on Distance Selling (Directive 97/7/EC).
These terms do not affect your statutory rights.
Thank you.